Payment, delivery and support

Getting started

The starting point is intentionally simple. After signup, you define your scope briefly. The aim is to establish a regular, written and traceable working rhythm from the first delivery onward.

The flow stays measured from the beginning; we do not ask for unnecessary information and we do not hide behind vague operational language.

What we need from you before the first delivery

For the first note to be useful, some preferences need to be explicit. These usually include priority sectors and work types, your geographic or institutional focus, and realistic limits around bid capacity.

If an area is incomplete, contradictory or open to interpretation, we do not gloss over it; the note states it clearly. The product's stance is not to polish uncertainty away, but to surface it.

How payment works

Payment is processed through Shopier's secure payment infrastructure. You can pay by credit card or debit card. Package selection and checkout are completed on the services page; access and delivery start after that point.

When payment is completed, your access link is sent to your email address. The delivery center is the customer area; payment is what unlocks that access structure.

What you see in the delivery

The purpose of each delivery is not to stack raw data, but to present selected candidates in a prioritized and readable frame. The decision note is designed to show what stands out, which information is missing and why another candidate is on hold.

If critical information is missing, that is stated directly inside the note. Uncertainty is not hidden; it is made visible.

The main delivery surface: the customer area

The primary home of the decision notes is the customer area. Weekly deliveries accumulate there, remain visible there and stay tied to the same scope frame. Email supports that structure, but it is not the main surface.

We keep this distinction explicit because the value of the product is not a stream of scattered messages. It is a consistent delivery line collected in one place.

Weekly decision notes and your active scope frame live on the same surface; the layout below is illustrative.

In the live interface each row carries rationale and source trail; this is only an example view.

How email is used

In the standard flow, email is enough for signup, access and delivery notifications. Your email address is used for login links, access notices, the short summary that accompanies each delivery and the essential service correspondence.

Email is not the main delivery surface, but it is a serious and traceable supporting channel for access and short written updates. Messages stay measured, clear and aligned with a written-record workflow.

How the weekly cadence works after the first note

After the first note, the process settles into a weekly delivery cadence. Decision notes are added to the customer area at the start of each week, and a short email update follows.

That cadence is the main carrying line of the product. Instead of a relationship built on scattered interactions, it creates a regular, dependable delivery rhythm.

How support works

Our support model is written. Requests are sent by email, and replies are handled within the business day in a measured, understandable and traceable way. We do not promise a phone-first or live-chat support setup.

That choice is not distance for its own sake; it is an operating preference. The goal is not to imitate speed with messy communication, but to keep support clear, recorded and sustainable. For channel details, see the Contact .

Data and privacy

In the core service flow, only your email address is required. It is used for login, access notices and service-related communication. Any extra information you provide in contact or special-scope forms is used only to assess that specific request.

Your information is not shared with third parties and is not used for marketing. Payment details are not stored by us; card and payment data are processed only inside Shopier's infrastructure.

When the service ends, your information is deleted or archived. At any stage you can request that your email address be deleted, and the request is handled through the support channel.

How pause or cancellation works

If you need to pause or cancel access, delivery or your package, you send the request in writing through the support email. It is reviewed within the business day.

Pause temporarily stops delivery while preserving the remaining time, and you continue later if you want. Cancellation ends the service completely. In both cases we aim for a clear, understandable process rather than legalistic friction.

What sits outside the standard scope

Legal advisory, line-by-line legal interpretation of tender documents, management of your internal approval process, or bespoke work that sits outside the standard flow are not part of this product.

When the need is outside the standard structure, a separate evaluation is required. In those cases, the special-scope request is the right entry point.